Google's Doctor

If you're searching Google for information on a health issue, you may see a window pop up that invites you to have a video chat with an expert -- for free. Google is testing a system for linking searchers to healthcare professionals offering consults through its Helpouts service. Normally, there's a fee attached, but Google is picking up the tab during its search feature trial period.

Google is offering a limited trial of a feature that offers people conducting searches of medical terms the opportunity to engage in a video chat with a health professional via its Helpouts service. Helpouts, which launched last November, connects users with experts in a variety of fields such as Art & Music, Fitness & Nutrition, and Health.

The experts typically charge a fee for their service, but Google will cover all fees for users who engage with a health professional via the new search feature during its test period.

The new feature initially was reported on Reddit. Google subsequently confirmed the tests were taking place.

"When you're searching for basic health information -- from conditions like insomnia or food poisoning -- our goal is to provide you with the most helpful information available," Google spokesperson Liz Markman told the E-Commerce Times. "We're trying this new feature to see if it's useful to people."

Take 2 Pills and Chat in the Morning

Google Helpouts has not attracted widespread media attention, but it currently has more than 420,000 followers.

"This is really just leveraging social networking for the purposes of medical assistance, but it is an important step to providing 24/7 access to medical providers, and it could provide access to doctors anywhere in the world, eventually," said Jim McGregor, principal analyst at Tirias Research.

 

"This could change the face of healthcare," he told the E-Commerce Times.

"There are so many aspects of healthcare that need to be improved, including the use of big data for analysis and feedback, the use of mobile solutions for real-time diagnosis, and low-cost services on a global basis," McGregor said. "This could be the first step to implementing a platform that can address all these issues and provide real accountability."

Remote Care

Advice provided through the Helpouts service would be limited by its very nature.

"The doctor is not there is person and is limited to the information the patient provides. So, the diagnosis may be limited and has the potential to be inaccurate," McGregor noted.

"However, for many cases, this could save consumer and the insurance industry time and money, especially if you can leverage doctors in other regions," he suggested. "As mobile tools advance -- such as though the tricorder X-prize sponsored by Qualcomm -- these tools, in conjunction with easy access to doctors, could change the face of healthcare."

Though a Helpouts chat won't replace a visit to the doctor, it could help determine if a follow-up office visit is necessary, or if a medical issue has the potential to be serious.

"Google's new Helpouts chats with doctors is meant to address one of healthcare's most pressing problems: determining if or when a patient should schedule time for an actual office visit," said Charles King, principal analyst atPund-IT.

"At this point, the issue is handled in a piecemeal fashion with everything from online FAQ lists for specific ailments to calling centers where medical assistants answer basic questions and refer patients for follow-up calls with nurse practitioners or doctors," he told the E-Commerce Times.

"The primary benefit of Google's solution appears to be the promise of simplifying and streamlining this process by providing patients ready, secure access to actual MDs," King pointed out. "That could, and should, help patients make quicker, more accurate decisions about follow-up care."